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2010-11 Client Survey Results

After more than 10 years together as the world’s only CVB alliance of certified convention bureau, BestCities Global Alliance’s main objective remains the delivery of the highest level of service, expertise and quality standard for meeting planners.
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YOUR CONNECTION TO MEETING & CONVENTION PLANNER SERVICE


Best Practices. Best Meetings. BestCities.

Make your next business meeting an exceptional one by using our online RFP form or contact the BestCities head office to submit your request for proposal.

What meeting planners can get from BestCities Global Alliance:

Regardless of the business meeting's size, meeting and convention planners can always be assured that BestCities partners will provide best meeting experiences:

  • Global Access - one email or phone call provides access to the most professional convention bureaus and attractive destinations in the world.
  • Innovative Bid Proposals - our partners will work with local industry suppliers, public sectors and your organisation to ensure all your needs are met.
  • Expert Advice - careful, expert advice on all aspects of meeting planning at the chosen BestCities destination.
  • Quality Assurance –all partner bureaus have undergone a rigorous inspection and approval process and are continuously monitored by client evaluations.
  • The BestCities Quality Management programme ensures that partners have documented policies and procedures in place that support the BestCities charter. This includes serving clients, destination expertise, on-site event services, employee recruitment and selection, employee evaluation and training, subcontracting and record-keeping.
  • Client Forums - platforms for peer-to-peer networking and discussion of topics related to managing international organizations and planning their meetings.

Why meeting and convention planners choose BestCities destinations? 

BestCities Client Service Standards

Discover more about BestCities Client Service Standards  provided for meetings held in one of the alliance's cities.  Learn about the exceptional service from site selection, bid assistance, post-event support and evaluating your business meeting's success.



Testimonials

"The Cape Town Convention Bureau provided support and guidance throughout the bidding process. Their expertise in putting together the bid document was invaluable. They ensured that all the stops were pulled out for the bid site inspection. And even after we’d won the bid, they were right there ready to help boost delegate numbers. We are particularly delighted to discover the services provided by the Convention Bureau since we are a non-profit organisation, which is dependent on volunteers to do our work.” 

Salome Meyer, Project Manager, 17th Reach to Recovery International Breast Cancer Support Conference 2013 - Expected number - 600 delegates

 

Edinburgh Convention Bureau is exceptional in the service that they provide. They provided an endless stream of knowledge and experience that meant we were able to organise our event without having to buy in expertise in conference organisation.  They helped us in maximising our delegate attendance, which even included providing a "visit Edinburgh" stand at the previous year's conference in Vienna. During our conference, ECB provided volunteer Edinburgh Residents to help provide local knowledge to our international delegates.” 

Vivienne Gracian, World Conference of Forensic Mental Health, 2009 - 500 delegates 

   

WoCo has been of great inspiration and helped us tremendously in our efforts to attract international energy conferences to Copenhagen. WoCo staff are true professionals that know their business in all details and have a profound knowledge of all aspects of conference planning, logistics, marketing, communication, etc. WoCo not only gives good advice but also produces top quality materials for promoting your conference bid, be it roll-ups, brochures, films, etc. Cooperation with WoCo is efficient, flexible, reliable and always enjoyable, and you benefit automatically from their extensive network of national and international event organisers. 

Peter Hinstrup, President of Danish Gas Technology Centre, European Gas Research Group, International Gas Union Research Conference, 2014 - 800 delegates 

  

“As is all the case for  large medical congresses, the preparatory route is a long one and requires the cooperation of all kinds of local and national organisations. We’ve been planning this congress for six years. And here I should pay high tribute to the Vancouver Convention Bureau, which has helped us enormously in drawing up the bid and pulling in the congress. There’s a lot of hard work involved in bringing more than 4000 delegates to a city. Especially lots of collaborative work!” 

Professor Dr. Paul Keown, University of British Columbia Transplant Society 23rd World Congress 2010 - 4800 delegates 

 

“What began as a casual idea of the Singapore Baptist Convention hosting the Baptist World Alliance (BWA) global Youth Conference in 2013 was set aflame with the enthusiastic support and timely follow-up by the New York office of the Singapore Exhibition & Convention Bureau. I am very grateful and appreciative of the support and attention to details given by STB, such that I was left with minimum to do when I made the final pitch at the BWA meeting in July last year. The decision to select Singapore as the host was unanimous and I am looking forward to receiving more than 7,000 Baptist youths from more than 90 countries to Singapore in July 2013.” 

Peter Tang , Executive Director Singapore Baptist Convention, Baptist World Alliance Youth Conference 2013 - Expected number - 7000 delegates 

 

"On behalf of HUGO, we would like to thank you for all the facilitation, assistance and support that you and your colleagues at the Dubai Convention Bureau have rendered for the past 2 years for a most successful Human Genome Meeting (HGM 2011) held in Dubai on 14-17 March 2011. We look forward to collaborating and partnering with the Dubai Convention Bureau in the near future." 

Diana Hon, Director (Operations), Human Genome Organisation (HUGO) Intl Ltd, Human Genome Meeting 2011 - 1800 delegates  

 

“The Melbourne Convention + Visitors Bureau (MCVB) has assisted our College every step of the way, from our initial enquiry, to recommending their members for accommodation, social activities and even boosting the delegate numbers. 2010 will be the first time that we have taken our conference to Melbourne, and we hope to visit again! 

Eve Propper, Event Manager, The Royal College of Pathologists of Australasia, Royal College of Pathologists of Australasia Conference 2010 - 1086 delegates

 

"Kenes International recently organised the EASL 2011 congress in Berlin. The congress was a great success with a record number of over 8000 delegates. I can definitely say that the gret cooperation with visitBerlin Convention Office contributed a lot to the success of the congress. Now matter who bizarre our requests may have been, we always received a satisfactory answer."

Perry Gil-Ran, Associate Director, Purchasing, Kenes International, The International Liver Congress 2011 - 8,000 delegates

 

"We have been working with the Houston Convention and Visitors Bureau since 2007, in the planning and development of LNG 17 -- the 17th International Conference and Exhibition on Liquefied Natural Gas. In 2013 this global event will attract 5,000 attendees to Houston from over 80 countries.  The Houston CVB has been the most professional, supportive, and enthusiastic CVB I have worked with in my 30 years in the energy industry. Their "can do" attitude, their innovative approaches to a variety of opportunities, and their focus on being an integral part of the global team we have put together to plan and execute this event, has made them a pleasure to work with. We are looking forward to continuing our relationship with the Houston CVB.  We couldn't do this project without them, and their partnership with us will be critical in ensuring the success of LNG 17 in 2013!" 

Jay Copan, Executive Director, LNG 17, the 17th International Conference and Exhibition on Liquefied Natural Gas (2013)- Expected number -5,000 delegates   

 


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Client Service Standards

Learn more about the first world-wide certification program for convention bureau organizations by Lloyd's Register Quality Assurance (LRQA).

 

BestCities Association Executive Survey

Your feedback will help us to constantly improve our services and products for meeting organizers. For every completed survey received, BestCities will make a USD10.00 donation to the International Federation of Red Cross and Red Crescent Societies' Emergency Appeal.  

BestCities Brand Awareness Survey